BUSINESS TERMS OF VLRZ SPA FACILITIES
for the provision of accommodation, catering and other services
Vojenská lázeňská a rekreační zařízení, p. o.
Magnitogorská 1494/12, 101 00 Prague 10
ID: 00000582
The organization is registered with the Trade Department of the Prague 10 Municipal District Office
Art. 1 Subject of the terms and conditions
1.1 The subject of these business terms and conditions (hereinafter referred to as "terms and conditions") are accommodation, catering and other services duly ordered and paid for in advance from the VLRZ hotel and treatment facilities (hereinafter referred to as "facilities") to the extent of the client's order (see Article 2.1.2 .).
1.2 The facility is obliged to provide services in the agreed scope and quality and to inform without undue delay about a change in the services provided. Changes and deviations of individual services from the agreed scope, including early termination of their provision, are permissible especially for reasons of force majeure, i.e. for reasons that the facility could not prevent even with all efforts. The founder's decision to change the use of accommodation capacity within the main or other activity of the facility and the emergence of a crisis state according to Act No. 240/2000 Coll., the Crisis Act, as amended, are also considered to be this.
Art. 2 Participants in the contractual relationship
2.1 The parties to the contractual relationship are:
2.1.1 Military spa and recreation facilities (hereinafter referred to as "facilities"),
2.1.2 Natural or legal persons (hereinafter referred to as "client") with whom no commercial contract has been concluded.
Art. 3 Formation of a contractual relationship
3.1 The contractual relationship is established between the contracting parties by the ordering of services by the client and their confirmation by the facility.
3.2 If it is a reservation for which a deposit is required, the reservation becomes valid only after its payment to the account of the facility.
Art. 4 Prices for services
4.1 The prices for the services are contractual and are listed in the valid price list, which the client can find on the website of the respective facility or in the reservation and ordering system of the facility after entering the specific date of stay and configuration of the client.
4.2 Based on the order, the client is obliged to pay a deposit in the amount of 50 - 100% of the total price of the ordered services before starting the stay.
Art. 5 Changes to ordered services
5.1 The client is entitled to cancel the services ordered in writing on the condition that he pays the device a termination fee (hereinafter referred to as the "cancellation fee"), the amount of which is determined depending on the period in which the ordered services are canceled and the type of ordered services as follows:
5.1.1 in the case of "flexible", i.e. the so-called "refundable price" order, the change or cancellation of the accommodation and ordered services up to the 21st day before the client's arrival is free of cancellation fees, in the case of later cancellation or non-use of the ordered service, the cancellation fees are set as follows:
5.1.2. 20 to 15 days before the client's arrival: 30% of the total accommodation price (with breakfast),
5.1.3. 14 to 8 days before the client's arrival: 50% of the total accommodation price (with breakfast),
5.1.4. 7 to 1 day before the client's arrival: 60% of the total accommodation price (with breakfast),
5.1.5. on the day designated as the day of the client's stay: 100% of the total price of the accommodation (with breakfast) and the price of the ordered meals for the first day of the stay (lunch and dinner).
5.1.6 in the case of ordering accommodation for a "non-refundable price", the client waives the possibility of canceling or changing the reservation, and the paid price of the ordered services and stay is forfeited in full to the benefit of the "facility".
5.1.7 in the case of an accommodation order based on a business contract, cancellation fees are determined according to this business contract.
5.2 If the client does not arrive at the place of accommodation by 6 p.m. at the latest, the facility has the right to provide such unoccupied accommodation to another client. The exception applies only if the client contacts the facility no later than two hours before the arrival time determined in this way and informs them of the serious reason for arriving at the accommodation later.
5.3 The facility reserves the right to set different cancellation fees in a written order in the case of a refundable accommodation order during important periods for tourism, especially New Year's Eve and Easter.
5.4 The contracting parties may agree in writing not to charge cancellation fees (death, documented hospitalization of the client). In the case of medical stays in VLL, it is possible, after approval by the facility, not to charge cancellation fees in case of illness of the client and subsequent acceptance of the offered replacement date of stay. At the same time, the client is obliged to provide a medical certificate stating that the current state of health did not allow him to complete the stay on the ordered date.
5.5 No financial compensation is provided for unused ordered services and for changes to ordered services during the stay (accommodation, meals).
5.6 Confirmation of acceptance of cancellation of services by the client shall be sent by the device in writing to the contact address provided by the client.
5.7. In case of premature departure of the client, a cancellation fee of 100% of the remaining price of the stay is charged.
Art. 6 Accommodation regulations
6.1. The client is obliged to comply with the facility's accommodation rules, which are available on the respective facility's website or directly at its reception. Its version in the Czech language is superior to the acquired language mutations.
6.2. In the event of non-compliance with the accommodation rules, which results in damage to the client, the facility is not responsible for it, unless the applicable legal regulations stipulate otherwise.
6.3. The facility is authorized to accommodate only properly registered clients. For this purpose, the client shall present to the relevant employee of the facility immediately after his arrival his valid identity card or passport, or any other document, which for this purpose is prescribed by § 103 of Act No. 326/1999 Coll., on the residence of foreigners in the territory of the Czech Republic, as amended later regulations.
6.4 The facility is entitled to prevent entry and refuse to provide ordered services to a client who is under the influence of alcohol or narcotic substances.
6.5 The client is obliged if he is aware of, or shows symptoms of, or suspects that he might be suffering from an infectious disease, to immediately notify the relevant facility employee of this fact, and at the same time acknowledges that the facility may subsequently allow him to continue refuse his stay and use of services.
Art. 7 Complaints
7.1. The client has the right to claim services if he discovers that the services provided by the device have defects.
7.2. Service complaints are governed by the VLRZ Complaints Rules, which are available in the facility and on the website www.volareza.cz.
7.3. In the event that a consumer dispute arises between the client (consumer) and the facility, which cannot be resolved by mutual agreement, the client can submit a proposal for an out-of-court settlement of such dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection, Central Inspectorate - Department ADR, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, www.adr.coi.cz.
Art. 8 Final Provisions
8.1. All possible disputes arising in connection with the provision of accommodation by the facility are governed by Czech law and will be settled in the general court of the facility regardless of the client's seat/residence.
8.2. All disputed questions will be resolved by the facility and the client preferably through personal or written contact, and they will consider litigation as a last resort.
8.3. These terms and conditions become valid and effective on November 1, 2020.
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